Reference

How skolahtoto Handles Your Personal Information

Your account data — including your registered wallet details for DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data SecurityWallet Transaction PrivacyCookie ControlsData Retention PolicyYour Right to Request Access
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skolahtoto How skolahtoto Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. Reach us through live chat on the platform, or send a written request via the contact form in your account settings. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt as soon as your message comes through.

Live Chat Support Open the chat widget from your account dashboard. Our support team is available around the clock to handle data access and correction requests.
Account Contact Form Log in, go to account settings, and use the contact form to submit a written data request. Include your registered wallet type — DANA, OVO, or GoPay — for faster routing.
Email Request Send your privacy request to our support address listed in the account help section. State your account email and the specific data action you are requesting.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our data practices are built around four concrete commitments: what we store, how we secure it, how long we keep it, and how you can act on it. Every account interaction — from wallet linking to session login — runs through encrypted channels. We do not retain payment credentials beyond what is needed for transaction verification and dispute resolution.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your device settings. You can review and clear these from your browser settings at any time without losing your account.

Account Security Practices

Login sessions are protected by OTP verification sent to your registered contact. Suspicious login attempts trigger an automatic account flag, and our security team reviews these within hours.

Data Retention Rules

Transaction records linked to your DANA, OVO, or GoPay wallet are kept for the period required under applicable local regulations, then deleted or anonymised. We do not hold data longer than necessary.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccurate details, or request deletion of your account data by contacting support through live chat or the account contact form.

Common Questions About Your Privacy on skolahtoto

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or the account contact form.

We collect your name, contact details, and the e-wallet identifiers you register — such as your DANA, OVO, or GoPay account number. This is used for identity verification and transaction processing only.

We do not sell your personal data. We may share limited information with payment processors like DANA, OVO, or GoPay strictly to complete your transactions, and with regulatory bodies where local law requires it.

Transaction records are retained for the period required by applicable regulations in your region. Once that period ends, data is deleted or anonymised. We do not hold your information beyond what is legally necessary.

Log in to your account, go to settings, and use the contact form to submit your request. You can also reach our support team via live chat. We will confirm receipt and respond within a reasonable timeframe.

Yes. Wallet identifiers are stored with SSL encryption and access is restricted to authorised staff only. We do not store full payment credentials beyond what is needed for verification and dispute resolution.

We use session cookies for login continuity and preference cookies for device settings. You can clear or block these through your browser settings at any time. Blocking session cookies may affect your login experience.

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